Responsible Gaming

Our approach to responsible gambling

Capospin Casino aims to provide clear information so players can make informed decisions about gambling. We encourage every player to treat gambling as a leisure activity with a cost, similar to other forms of entertainment. There is no guaranteed way to win, and past results do not predict future outcomes. A win is never certain, regardless of how long you have played, how a game has performed or what you believe is likely to happen next.

Responsible gambling means staying in control of your decisions. It includes setting boundaries before you begin, accepting that losses are part of gambling and avoiding decisions made in response to stress, frustration or excitement. You should only gamble with money that you can afford to lose after essential expenses and other financial commitments have been covered.

Gambling is not a suitable solution for financial difficulties. Do not borrow money, use essential household funds or sell possessions to continue playing. Chasing losses by increasing your stakes or playing for longer usually increases the risk of further losses. If you feel pressure to recover money through gambling, stop playing and consider speaking with an independent support service.

• Only gamble when you are legally permitted to do so and are at least 18 years old.
• Decide on a spending and time limit before you start.
• Keep gambling separate from money needed for rent, bills, food, savings and other necessities.
• Do not gamble while affected by alcohol, drugs, tiredness or strong emotions.
• Never chase losses or increase stakes to try to recover money quickly.
• Take regular breaks and review whether gambling remains enjoyable.

Set limits before you play

Planning your gambling in advance can help you keep it within boundaries that suit your circumstances. Consider setting a maximum amount of money and a maximum amount of time for each session. Once you reach either limit, stop playing. A limit is most effective when it is decided before gambling begins, rather than changed during a session.

Financial limits

Choose an amount that you can comfortably lose without affecting your normal life. Think about your regular income, living costs, debts, savings goals and other responsibilities. Do not rely on a credit facility or borrowed funds to gamble. If available through your account or the platform, use deposit, spending or loss controls to support your personal plan. These tools are intended to help with control, but they do not remove the need to make careful decisions.

Time limits

Gambling can make time pass quickly. Set an end time before starting and use an alarm or another reminder if helpful. Take breaks away from the screen, attend to normal activities and avoid extending a session simply because you are winning or losing. If you regularly play longer than intended, consider reducing your limits, taking a longer break or using self-exclusion.

Keep track of your activity

Review your deposits, withdrawals, playing time and results regularly. A record can make your gambling easier to assess and may highlight patterns that are difficult to notice during a session. If the amount of time or money spent is increasing, or if gambling is taking priority over other activities, treat this as a reason to pause and seek support.

Recognise the warning signs

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, experience or background. The following signs may indicate that gambling is becoming difficult to control:

• Spending more money or time gambling than you planned.
• Repeatedly trying to win back money that has been lost.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, using credit or selling belongings to continue gambling.
• Missing bills, neglecting responsibilities or experiencing financial stress because of gambling.
• Arguing with people close to you about your gambling.
• Gambling to escape sadness, loneliness, boredom, stress or other difficult feelings.
• Trying to cut back or stop but returning to gambling sooner or more often than intended.
• Feeling regret, shame or distress after playing, while continuing to gamble.

One sign does not automatically mean that you have a gambling problem, but it is worth taking seriously. If several signs apply to you, or if gambling is causing harm, stop playing and seek assistance. You do not need to wait until the situation becomes severe before asking for help. Support is also available for family members, friends and other people affected by someone else’s gambling.

Take a simple self-check

Ask yourself whether you can stop when you intend to, whether your gambling is within your planned budget and whether people close to you are concerned. Consider whether you have been less focused on work, study, health or relationships because of gambling. Honest answers can help you decide whether to set stronger limits or stop altogether.

Taking a break or excluding yourself

If you want more than a short break, consider using the available account restriction or self-exclusion options. Self-exclusion is a voluntary decision to prevent or restrict access to gambling for a chosen period or until you decide to request a review, where applicable. It is intended for players who want firm assistance to stop gambling, not simply for managing an individual session.

Before requesting a break or self-exclusion, withdraw any eligible balance in accordance with the applicable account terms and keep records of your request. Do not create another account or use another person’s account during a self-exclusion period. Ask people you trust to support your decision, and consider blocking gambling advertising or payment access if those steps would make it easier to maintain your break.

If you ask Capospin Casino to restrict or close your account because of concerns about gambling, we encourage you to be clear about the reason. A temporary account closure for convenience may not provide the same protection as a responsible gambling self-exclusion request. Restrictions may apply across the relevant services or accounts in accordance with applicable requirements and account processes.

1. Stop playing and decide whether you need a short break, stronger limits or self-exclusion.
2. Use the relevant account controls or contact the service through the available support channel to request the restriction.
3. Do not attempt to bypass the restriction by opening another account or using another person’s details.
4. Tell a trusted person about your decision so they can help you maintain it.
5. Seek independent gambling support if you are finding it difficult to stop or stay away.

Getting help and protecting others

If gambling is affecting your finances, relationships, work, study or wellbeing, confidential help is available in Australia. You can contact an Australian gambling support service, such as a state or territory Gambling Help service or Gambling Help Online, for information, counselling and practical guidance. These services can help you understand your options, prepare a plan to reduce or stop gambling and discuss the effect gambling may be having on people close to you.

You can also speak with a qualified counsellor, financial counsellor, doctor or mental health professional. Consider asking a trusted family member or friend to support you with budgeting, account restrictions and appointments. If gambling has contributed to immediate financial or emotional danger, seek urgent assistance through appropriate Australian emergency or crisis services.

Keeping young people safe

Gambling is only for adults who are legally permitted to participate. Do not allow anyone under 18 to access your account, watch or use your device for gambling, or use your payment methods. Keep account passwords, payment information and devices secure. Do not share login details, and log out when you have finished, particularly when other people can access the device.

Responsible gambling is shared responsibility

Account tools and information can support safer decisions, but they cannot replace personal judgement or professional advice. If you are concerned about your gambling, the safest step may be to stop playing. Capospin Casino encourages players to act early, use available restrictions and seek support without embarrassment. Asking for help is a practical step towards regaining control.