Privacy Policy | Capospin Casino

About this Privacy Policy

Capospin Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the casino website, account services, customer support channels and related online features. It is written for players in Australia and uses general terms because the information collected may depend on the services you use, the settings on your device and the checks that apply to your account.

Personal information means information that identifies you or could reasonably be connected with you. It may include information you provide directly, information created when you use the website and information received from service providers that help operate the casino. We only seek information that is reasonably connected with providing, securing and improving the services, meeting legal obligations and supporting players.

This policy may be updated when the website, services or privacy practices change. The latest version will be made available on this page. You should review it from time to time, particularly before providing new information or using a new account feature.

Information we may collect

The type of information handled by an online casino commonly depends on the stage of your account and the services you use. Information may be collected when you register, make a deposit or withdrawal, play games, contact support, complete verification or browse the website.

Account details, such as your name, date of birth, username, password, contact details, location and account preferences.
Identity and verification information, such as copies or details from identity documents, proof of address, information used to confirm age and other information required for account checks.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, transaction dates and related account activity. Payment providers may process some payment information directly.
Gaming and account activity, such as login events, game use, responsible gambling settings, account changes, requests made to support and records of communications.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is used.
Cookie and similar technology information, such as session details, preferences, security events, website navigation and interactions with online content.
Information from checks and service providers, such as information used for identity verification, payment processing, fraud prevention, security monitoring and compliance checks.

You should provide information that is accurate and current when creating or using an account. If required information is missing or cannot be verified, some account functions may be delayed, restricted or unavailable. You should only provide documents and information that belong to you or that you are authorised to provide.

Why we use information

Personal information may be used for the following purposes. The specific use will depend on the information involved and the service or request concerned.

To create, operate and maintain your casino account.
To provide games, account features, payments and other services you request.
To verify your identity, age, account details and payment activity.
To carry out security, anti-fraud and risk checks and to detect suspicious, unauthorised or unlawful activity.
To process deposits, withdrawals and other account transactions through relevant payment and service providers.
To communicate with you about your account, transactions, verification requests, service updates and support enquiries.
To meet legal and regulatory obligations that apply to the operation of gambling and payment services.
To investigate complaints, resolve disputes, maintain business records and enforce applicable terms.
To monitor website performance, troubleshoot technical issues and improve the user experience.
To send marketing or promotional communications where permitted and where you have provided the required consent or otherwise have a lawful choice to receive them.

We may combine information from different sources where this is reasonably necessary for account administration, verification, security, customer support or legal compliance. We do not use personal information for purposes that are unrelated to the services without an appropriate basis or notice.

Sharing and protecting information

Information may be shared with trusted providers that help deliver the casino website and related services. These providers may include payment processors, identity and age verification services, technology and hosting providers, customer support platforms, security and fraud prevention services, analytics providers and professional advisers. They should receive only the information reasonably needed for their role and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected fraud or misuse, to respond to a valid legal request, or to meet an applicable legal obligation. If the business or part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Some service providers may process information using systems located outside Australia. Where this occurs, reasonable steps should be taken to support the security and appropriate handling of the information. The protections available to personal information may vary depending on the location and provider involved.

Security measures may include access controls, authentication, encryption or secure transmission, monitoring, fraud detection, staff controls and secure storage practices. No website, payment method or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell support promptly if you believe your account has been accessed without permission.

We do not ask you to provide your password through an unsolicited message. Before sending identity or payment documents, check that you are using the official website or an approved account process.

Cookies, retention and your privacy rights

Cookies and similar technologies

Capospin Casino may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website use and improve performance. Some cookies are needed for basic website or account functions, while others may help with analytics, personalisation or marketing measurement. Cookies may be placed by the website or by service providers operating features on its behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and saved preferences or account functions may be affected. Browser controls differ, so check the help information for the browser or device you use.

How long information is kept

Information is kept for as long as reasonably necessary for the purpose for which it was collected, for account administration, security, dispute handling and business records, or as otherwise required. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational requirements.

Requests and privacy choices

You may contact support@capospincasino.click to exercise your data rights or ask a privacy question. You may request access to the personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, and withdraw consent to marketing communications. You can also ask how your information is used or request help with a privacy concern.

When making a request, provide enough information to help locate your account and describe what you want done. We may need to verify your identity before responding, particularly where a request involves account information or identity documents. This is intended to protect your information from unauthorised access.

A request to delete information, restrict its use or withdraw marketing consent may not affect processing that is necessary for an active account, security, fraud prevention, payment records or legal obligations. In particular, some records must be retained for the period required by law. If a request cannot be completed in full, the reason and any available options will be explained in general terms.

You may stop promotional emails by using an available unsubscribe option or by contacting support@capospincasino.click. Account, transaction, security and service messages may still be sent where they are necessary to operate or protect your account. Withdrawing marketing consent does not change processing that is necessary for services you have requested or for legal and security purposes.